Frequently asked questions

In some exceptional cases, you will find that your order will not be submitted immediately and you will not be able to pay for it immediately. Instead, the shop will indicate that you will have to submit an application and your order will have to go through an approval process. Of course, we try to keep the number of situations where an order has to go through an approval process to an absolute minimum.

The approval process itself is started immediately and usually takes place within the hour following your request. As soon as your request is approved, you automatically receive a payment invitation and you can complete the ordering process.

Why this happens can have several reasons. Some of these reasons are (non-exhaustive):

• The main reason is that you will find some items on our webshop that are subject to restrictions. These are often items that are very poorly or only available in very limited quantities at the time, and for which interest is suddenly remarkably higher than normal. Our philosophy dictates that we always want to make as many customers as possible happy with a bottle or collector. By imposing these restrictions, among other things, we actively try to prevent a few customers from buying up our entire stock and then reselling it at extortionate prices. If we suspect abuse, duplicate customer accounts, etc., we always reserve the right to refuse an application or reduce the quantities requested.

• A second reason may be different quantities on your order. Because our webshop focuses mainly on B2C sales, we have and try to keep a unique offer and we try to price ourselves competitively, we need to prevent another shop from buying up our stock and then reselling it at a higher price. This is another reason why our webshop keeps an eye on things: if we determine that the numbers are higher than what we expect from an individual, your request enters an approval process and is reviewed by one of our staff members. Again, in most cases this happens within the hour of posting your application.

• In some other cases, we even physically go and do a stock check in our depot to see if we can still deliver the requested quantities in excellent condition.

• For pre-sales, we are always dependent on the allocation we receive from our supplier.

Even for orders that have to go through a manual approval process for one or more of the above reasons, we try to keep our promise ofsame-day dispatch on working days whenordered before 10 a.m. and process requests as quickly as possible. However, please note that your order has only been placed once it has been paid, not once your request has been approved.

We are regularly asked by enthusiasts and collectors if we are interested in taking over bottles from a private collection. Unfortunately, this is not part of our core business and we focus all our attention on selling new releases. Old bottles (vintage) and bottlings you can find on our shop are original bottles that our shop has collected over time and come from very reliable sources.

We therefore never take over bottles from individuals or from collections or private collections.

We regularly receive requests to cater parties (birthdays, weddings, communion parties, staff parties). Typical requests include the supply of large quantities of soft drinks, beer and/or wine, the provision of cooling eyes or refrigerators, the supply of a tap cabinet or tap, the taking back of surplus, etc.

However, Drankenshop Broekmans is a liquor specialist shop and not a traditional brewer. That means that our shop unfortunately does not have this kind of equipment to cater your party, and we cannot help you with that.

We are therefore forced to refer you to classic brewers who often do have these materials, or to event planning firms where you can "rent" all your party equipment. These firms are perfectly equipped to deliver all materials to your home, set them up and take them down later.